Electric Tobacconist – WILL THERE BE Still Time To Turn Around And Re-Proceed With The Order?
The Electric Tobacconist is among the leading UK online electronic cigarette stores selling some of the top brands of Smok Novo 2 vaporisers and e-cig products available. They’re located in the heart of Cornwall in the South East of England. There are lots of other leading brands of electric cigarettes available like the Champ, Marl and Vapesti brands. The Electric Tobacconist strives to provide the very best in vaporisers and electric cigarettes, in stock and prepared to sell. Their concentrate on quality over price makes them just about the most popular online vaporisers and e-cig shops in the UK. They’re constantly updating and improving upon their e-commerce facilities so that customers can easily select the products that best suit their needs and budgets.
There are unfortunately delays because of capacity issues with regards to the Electric Tobacconist. However, that is something that they’re actively working to resolve. In July, they received additional capacity and today they boast a 2.5kVA power. This should help to improve the reliability of these services, although there are times that the problem does present itself. This however rarely happens, as the staff is always extremely friendly and helpful, answering any queries or concerns that customers may have quickly and without hassle. The staff does ensure that the customer is fully content with the products that they are ordering, before the order is dispatched.
During a recent visit, we were told that the Electric Tobacconist’s orders usually take between three and six weeks to reach. This is largely dependent upon which country the vendor is based in, as there are delays due to international shipment times, in addition to the time taken for the vendor to send the products over. This then affects the speed at which they can process the orders, as well as the amount of stock that they have on hand. They are attempting to enhance their speed of service, so that they can cope with increased demand and reduce the number of time it takes them to fill orders and dispatch them with their customers.
Whenever we visited Brightpearl, they had approximately fifty products on offer, which was significantly less than some other online stores. It is also likely that they are experiencing higher demand than some other online stores, which could explain the difference in order volumes. However, despite this, they were still very prompt in their service, with one person in the team even greeting us once we entered the shop.
The staff provided excellent customer support, helping us to understand the various products that they sold, including their relative merits. We were even offered the chance to buy a few what to test out, although we’re able to not sample them all. There was no customer service contact number, so we were left with the friendly and helpful staff of Brightpearl to handle. Once we had bought a few items from them to try out, we were then in a position to contact them to learn how fast they would deliver the items to your home. They delivered quicker than most e- cigarette or vaporizer companies, nonetheless it seemed to depend on how fast we were ready to wait.
Because of the overwhelming number of orders that they are currently experiencing, they are now experiencing unprecedented degrees of traffic in their stores. Actually, they are still having issues with slow-moving delivery vans, which are causing significant delays operating. As a result of this, they are only processing orders under emergency conditions. They are also implementing further automation in order to increase efficiency and save their employees time. In the mean time, they’re pleased to welcome back regular customers which have recently ordered from them, provided that they are making a supplementary purchase or two by way of “extras.”
Customer service is the number one issue that we always want to see first when coping with an online vendor like this. We were very impressed with how promptly our request of a refund was handled. We were also very pleased to learn that we didn’t have to pay for a second opinion or to contact some other clients regarding our concerns. Actually, the complete process was handled entirely in due time.
Overall, we were extremely impressed with this particular company’s customer service and would recommend to anyone who is currently experiencing issues with their order fulfillment. Later on, we will continue to keep an eye on things like the electric tobacconists that are experiencing severe delays because of an influx of orders. We will also continue steadily to monitor the electric marketplaces so as to determine the quality vendors that are currently experiencing issues. In the end, it seems that everyone is noticing that the grade of the products in the electric marketplace has dramatically increased. Hopefully, this will continue to prove to be true for the future. However, we will continue steadily to monitor the situation as it evolves.